Refund Policy

1. Overview

At RankCoda, we strive to provide exceptional SEO tools and services. We understand that sometimes our service may not meet your expectations, and we want to ensure you have a clear understanding of our refund policy.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 7 days of your subscription, you may request a full refund.

To be eligible for the 7-day money-back guarantee, you must:

• Request the refund within 7 days of your initial subscription date
• Have used the service in good faith (no abuse or excessive usage)
• Contact our support team with a valid reason for the refund request
• Not have violated our Terms of Service

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical issues that prevent you from using our service, and we are unable to resolve them within a reasonable timeframe
• Duplicate charges or billing errors on our part
• Service downtime exceeding our stated uptime guarantee
• Cancellation within the 7-day money-back guarantee period

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Cancellation after the 7-day money-back guarantee period
• Violation of our Terms of Service or Acceptable Use Policy
• Abuse of our service, including but not limited to excessive API calls or data scraping
• Failure to cancel your subscription before the next billing cycle
• Dissatisfaction with SEO results (as SEO results depend on many external factors)
• Change of mind or business direction after the guarantee period
• Partial months of service (pro-rated refunds are not available)

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via email at support@rankcoda.com or through our contact form
2. Include your account email address and subscription details
3. Provide a clear explanation of why you are requesting a refund
4. Allow up to 3-5 business days for our team to review your request

6. Refund Processing

Once your refund request is approved:

• We will process the refund within 5-7 business days
• The refund will be credited to the original payment method used for the purchase
• Depending on your bank or credit card company, it may take an additional 3-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed
• Your account access will be immediately terminated upon refund processing

7. Subscription Cancellation

If you wish to cancel your subscription without requesting a refund, you can do so at any time through your account settings. Your service will remain active until the end of your current billing period, and you will not be charged for subsequent periods.

8. Billing Disputes

If you notice any billing errors or unauthorized charges, please contact us immediately at support@rankcoda.com. We will investigate and resolve any legitimate billing disputes promptly.

9. Free Trial and Free Plan

Our free trial and free plan offerings do not require payment and therefore are not subject to refunds. However, if you upgrade from a free plan to a paid plan, the 7-day money-back guarantee applies to your paid subscription.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our service after any such changes constitutes your acceptance of the new refund policy.

11. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: support@rankcoda.com
• Contact Form: Available on our website
• Response Time: Within 24 hours during business days